Frequently asked questions

1I’ve chosen the template. What should I do next?
After you’ve found a suitable template, all you have to do is fill in the application and send us the necessary content (text and photo) to create a website. We’ll send you the invoice only after you approve the website. After the transfer the amount is not refundable. After you make the payment we’ll set up the website on your domain. If you don’t have a domain, please see below.
2How long does it take to create a website?
It depends on the package type and takes from 2 to 10 days.
3How can I make the payment for the created website?
You make 100% payment after we finish creating the website and you approve it. The payment should be made by a bank transfer. After the transfer the amount is not refundable. After you make the payment we’ll set up the website on your domain. If you don’t have the domain, please see below.
4What if I didn't like the website?
Website development is based on a design you've chosen with the possibility of minor changes. But if for some reason you didn't like the created website, you can refuse to purchase it.
5What if I don't have a domain?
If you don’t have a domain, we can register it on the name provided by you. Domain can be registered both on a physical and a legal entity. The price for the domain in .com, .net, .org, .ru zones is 6 900 AMD annually, and in .am zone 10 500 AMD annually.
6On which hosting will the website be placed?
The website will be placed on SiteGround server, the number one server in the world for WordPress based websites. It won't be possible to transfer the website on another hosting in the future. During the first year the hosting is provided for free. Please see below the details on the terms of hosting provision starting from the second year.
7Who adds content on the website?
We create the websites with functional content management system, which allows you to edit the content on the website. During the first year we will ensure adding up content provided by you free of charge (once a month). Please see below the details on the terms of adding up the content starting from the second year.
8What to do, if I can’t provide the necessary content for the website (text, photo)?
The services of the text author and/or editor, translator, photographer, and designer are provided for additional price.
9How much does the hosting and website technical support cost?
If you buy the website, the hosting and website support will be provided free of charge during the first year. Please see below the terms for the hosting provision and website technical support starting from the second year.
10How will the hosting provision and website technical support be organized starting from the second year?
Starting from the second year the cost of the hosting provision and website technical support is 1 300 dram monthly for Bacis package, 1 500 dram monthly for Standard package, and 1 800 dram monthly for Premium package. The website technical support includes: HTTPS (high level of website protection), regular update of website software, backup. It’s not possible to transfer the website on another hosting.
11How will the updating of content be organized starting from the second year?
As content updating is free for the first year, starting from the second year cooperation with us remains solely at your discretion. The cost of one-time content updating is 3 500 dram for Basic package, 4 500 dram for Standard package, and 5 500 dram for Premium package. If you want you can update the website content by yourself. You will receive limited access to WordPress content management system. In this case the fee won’t be charged.
12Does a pre-designed template make the creation of the website cheaper?
Yes, it does, as using a pre-designed template allows reducing the cost of creating the website. On our website you can find pre-designed templates on different themes. Using the pre-designed template allows reducing time to develop a site in comparison with the development of an individual design, and also facilitates the choice of the design and reduces the cost of creating the website.
13Is the website responsive on tablets and smart phones?
Of course. All our templates are adapted for computers, tablets and smart phones, i.e all website elements will be adapted in accordance with the monitor size.
14What is the difference between Basic, Standard, Premium packages?
The major difference is the level of complexity and volume of content on the website.
15How many languages are there on the website?
All packages have a trilingual system (Armenian, Russian, and English). If you wish, the number of languages of the website can be decreased.
16Can you create email account?
We can create several email accounts under your domain name.
17To enhance the security of the website, do you apply SSL protocol to transmit information in encrypted form via HTTPS?
To enhance the security of the website, and also because all HTTP sites have been marked as unreliable by Google Chrome and Mozilla since July 2018, we apply SSL protocol in all of the websites we creat to transmit information in encrypted form via HTTPS.
18Do you promote the website?
There is a function of basic promotion in search engines (SEO) in all the websites we create.
19Is there a privacy policy?
Of course. The privacy policy defines how we collect and use the information, received from our clients.
20How can I contact you?
Our specialists are based in different parts of the world. You can connect with us via email and Facebook. We speak Armenian, Russian, and English.